Terms & Conditions

Lamaa World Toys (Pvt) Ltd.

Effective Date: 07 September 2026

Welcome to Lamaa World Toys (Pvt) Ltd. These Terms & Conditions govern your access to and use of our website, online store, products and related services.

By accessing our website, placing an order or using our services, you agree to these Terms & Conditions and our Privacy Policy.

1. About Us

Lamaa World Toys (Pvt) Ltd.
173/7 G1, Mihindu Mawatha, Dehiwela, Sri Lanka
Website: www.lamaaworld.lk
Email: hello.lamaaworld@gmail.com
Phone / WhatsApp: 077 127 7112

For the purposes of these Terms, "Lamaa World", "we", "us" or "our" refers to Lamaa World Toys (Pvt) Ltd.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colours, sizes and availability displayed on our website are accurate.

However:

• colours may vary depending on your device or screen;
• packaging may change from that shown in photographs;
• manufacturers may make changes to product designs or packaging;
• availability may change without prior notice; and
• minor variations that do not materially affect the product may occur.

Where a product has manufacturer-specified age recommendations, warnings or usage instructions, customers should review and follow them before use.

3. Product Safety

Customers, parents and guardians are responsible for ensuring that products are used appropriately and in accordance with:

• the manufacturer's instructions;
• recommended age limits;
• safety warnings;
• assembly instructions; and
• applicable usage requirements.

Lamaa World shall not be responsible, to the extent permitted by applicable law, for damage or injury resulting from misuse, improper assembly, unauthorised modification, failure to follow manufacturer instructions or use contrary to stated safety or age requirements.

Nothing in this section excludes any liability or statutory consumer right that cannot lawfully be excluded.

4. Prices and Promotions

All prices displayed on our website are in Sri Lankan Rupees unless otherwise stated.

We reserve the right to:

• change prices;
• introduce or withdraw promotions;
• correct pricing or product-description errors;
• change promotional terms; and
• limit quantities available under promotional offers.

Promotions may be subject to additional terms, validity periods, stock availability and customer eligibility.

Where a material pricing or product error occurs, we may contact the customer to confirm whether the order should proceed at the correct price or cancel the order and provide any applicable refund.

5. Customer Information and Account Details

Customers are responsible for providing accurate and complete information required to process an order, including where applicable:

• name;
• telephone number;
• email address;
• delivery address;
• billing information;
• payment information; and
• other information reasonably required to fulfil the order.

Customers should ensure that the information provided remains accurate.

We may contact customers to verify an order, delivery details, payment or other information reasonably necessary to prevent fraud or fulfil the transaction.

6. Orders and Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products.

An order may be accepted, rejected or cancelled by Lamaa World where reasonably necessary, including where:

• a product is unavailable;
• there is an obvious pricing or product-description error;
• payment cannot be verified;
• delivery cannot reasonably be completed;
• information provided is materially incorrect;
• fraudulent or abusive activity is suspected; or
• circumstances outside our reasonable control prevent fulfilment.

Where a prepaid order is cancelled by us, any applicable refund will be processed in accordance with our Refund, Return & Cancellation Policy.

7. Payment

We may accept payment through available payment methods including:

• PayHere;
• credit/debit cards;
• supported online payment methods;
• bank transfers; and
• Cash on Delivery (COD), where available.

Payments made through third-party payment providers are subject to the applicable terms and processing systems of those providers.

Lamaa World does not normally store complete card details on its own systems where payment processing is handled by a third-party payment provider.

8. Delivery

Delivery is subject to:

• product availability;
• delivery location;
• courier availability;
• customer-provided delivery information;
• payment verification; and
• circumstances affecting logistics.

Customers should ensure that someone is available to receive a confirmed delivery where required.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control.

9. Cancellation, Returns and Refunds

Orders may be cancelled, returned or refunded subject to our separate Refund, Return & Cancellation Policy. That policy forms part of these Terms & Conditions.

Nothing in our policies is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under Sri Lankan law.

10. Customer Reviews and Content

Where customers voluntarily submit reviews, photographs, comments or other content relating to our products, Lamaa World may use such content for legitimate business, customer-service and promotional purposes, subject to applicable law and any permissions required.

Customers must not submit content that:

• infringes another person's rights;
• contains unlawful or offensive material;
• contains confidential information belonging to another person; or
• is knowingly false or misleading.

11. Loyalty Programme and Customer Benefits

Lamaa World may establish customer loyalty programmes, rewards, promotional clubs, membership schemes, referral programmes or other customer-benefit programmes.

Participation may be subject to additional programme-specific terms.

Where permitted by applicable law, customer information and purchase history may be used to:

• administer loyalty benefits;
• calculate rewards;
• identify eligible promotions;
• provide personalised offers;
• understand customer preferences;
• improve our product range; and
• develop customer-focused services.

Participation in marketing communications may be managed separately from essential transactional communications.

12. Marketing and Promotional Communications

Lamaa World may use customer-provided contact information, including name, telephone number, WhatsApp number and email address, for customer communications and, where legally permitted and appropriately consented to, direct marketing.

Marketing may include:

• new product announcements;
• special offers;
• discounts;
• seasonal promotions;
• children's toy and kids' product campaigns;
• loyalty rewards;
• birthday or anniversary promotions where relevant information has been voluntarily provided;
• personalised recommendations;
• restock notifications;
• customer-exclusive offers;
• competitions and campaigns;
• surveys and customer feedback;
• Lamaa World events and activities; and
• other products, services or customer benefits offered by Lamaa World.

We may use information relating to previous purchases and interactions to better understand customer preferences and provide more relevant offers.

Marketing communications will be subject to applicable data-protection requirements and available opt-out mechanisms.

Customers may unsubscribe from marketing communications at any time.

Opting out of promotional communications will not normally affect essential communications relating to an existing order, payment, delivery, refund, account, security matter or other service transaction.

13. Customer Data and Business Improvement

We may analyse customer information and transaction information in aggregated, statistical or otherwise appropriately protected form to help us:

• understand purchasing trends;
• improve products;
• improve customer experience;
• plan inventory;
• develop promotions;
• improve delivery services;
• design loyalty programmes;
• measure campaign effectiveness;
• understand demand;
• improve our website; and
• grow and improve our business.

Where appropriate, data may be aggregated or de-identified so that individual customers are not unnecessarily identified.

14. Fraud Prevention and Order Protection

We may use information relating to orders, payments, devices, contact details and delivery information to detect, investigate and prevent:

• fraudulent transactions;
• payment abuse;
• repeated COD refusals;
• fake orders;
• chargeback abuse;
• account abuse;
• promotional abuse; and
• other activity that may cause financial or operational loss.

We may share relevant information with payment providers, banks, couriers, technology providers or competent authorities where reasonably necessary and legally permitted.

15. Intellectual Property

Unless otherwise stated, website content including:

• logos;
• trademarks;
• photographs;
• graphics;
• product descriptions;
• text;
• designs; and
• other materials

belongs to Lamaa World or its respective licensors.

Such content may not be copied, reproduced, modified or commercially exploited without appropriate permission.

16. Website Availability

We aim to maintain reliable website availability but do not guarantee that the website will always be:

• uninterrupted;
• error-free;
• available;
• secure from every possible threat; or
• free from technical defects.

We may temporarily suspend or modify website services for maintenance, security, upgrades or operational reasons.

17. Third-Party Services

Our website may use third-party services including payment providers, courier services, analytics providers, hosting providers, communication platforms and other technology providers.

Use of such services may be subject to their respective terms and privacy policies.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Lamaa World shall not be liable for indirect, incidental or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded under applicable Sri Lankan law.

19. Force Majeure

We shall not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• natural disasters;
• severe weather;
• transportation disruption;
• telecommunications failures;
• internet outages;
• government restrictions;
• strikes;
• civil disturbances;
• supply shortages;
• payment-provider failures; or
• other comparable events.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology or applicable legal requirements.

The latest version will be published on our website.

21. Governing Law

These Terms shall be governed by the laws of Sri Lanka.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable Sri Lankan law.

The Consumer Affairs Authority's current framework includes specific directions for e-commerce businesses, including disclosure of payment, delivery, cancellation, return/refund, privacy and dispute-resolution information.

22. Contact Us

Lamaa World Toys (Pvt) Ltd.
173/7 G1, Mihindu Mawatha, Dehiwela, Sri Lanka
Email: hello.lamaaworld@gmail.com
Phone / WhatsApp: 077 127 7112
Website: www.lamaaworld.lk